Our commitment to transparency, quality and protecting your interests
This Privacy Policy applies to Dream Luxury Homes, presented by DPCM Pty Ltd (ACN/ABN to be inserted) ("we", "our", "us"). We are committed to protecting your privacy and respecting the confidentiality of personal information provided by you. We adhere to the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
We may collect and hold personal information including but not limited to:
We collect personal information through:
Your personal information may be used to:
We may disclose your personal information to:
We will not sell or rent your personal information to third parties for marketing purposes.
From time to time, we may use your personal information to provide you with information about our services, special offers, or new home designs. Marketing messages may be sent by email, SMS, or post. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Personal information is stored securely in Australia.
You have the right to access and request correction of your personal information held by us. To make a request, please contact us using the details below.
Email: dreamluxuryhomesau@gmail.com
Phone: 0430 488 851
Post: Dream Luxury Homes, Sydney NSW Australia
By accessing and using this website (www.dreamluxuryhomes.com.au), you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use this website.
Trading Name: Dream Luxury Homes
Legal Entity: DPCM Pty Ltd
NSW Builder's Licence: #101160S
Dream Luxury Homes is the absolute owner of all intellectual property and content of this website including all photographs, images, graphics, trade marks, video, audio, text, home designs, floor plans, and other items. These are protected by Australian copyright laws and intellectual property laws.
Unless otherwise expressly allowed, you must not copy, reproduce, modify, distribute, publish, display, transmit, or create any derivative works from any part of this website without our express prior written consent.
All building work is subject to a formal written Building Contract in accordance with the Home Building Act 1989 (NSW). The Building Contract will contain:
The Dream Luxury Homes Referral Program is subject to the following conditions:
To the fullest extent permitted by law, Dream Luxury Homes, DPCM Pty Ltd, its directors, officers, employees, agents and contractors expressly exclude all liability for any losses, damages, liabilities, claims and expenses (including legal costs) whatsoever, whether direct, indirect or consequential, arising out of or in connection with the content of this website.
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.
Under the Home Building Act 1989 (NSW), statutory warranties are implied into every contract for residential building work. These warranties protect you regardless of what is written in the building contract.
| Defect Type | Warranty Period |
|---|---|
| Major Defects (structural, waterproofing failures) | 6 Years from completion |
| All Other Defects (minor workmanship issues) | 2 Years from completion |
For contracts over $20,000 (including GST), we provide insurance under the NSW Home Building Compensation Fund. This insurance protects you if we:
To make a warranty claim, contact us in writing at dreamluxuryhomesau@gmail.com with:
Meet with our team to discuss your dream home requirements, budget, and land. We'll provide expert advice on design options and suitability for your block.
We conduct a thorough inspection of your land including:
Based on your requirements and site assessment, we prepare a detailed proposal including home design, inclusions, and pricing.
Work with our consultants to select:
We prepare the formal Building Contract and lodge all necessary applications with council/certifiers on your behalf.
Construction typically includes the following stages:
Upon completion, we conduct a final inspection with you, present the keys, and provide all relevant documentation including warranties and certificates.
We remain committed to you after handover. Submit any warranty claims within the warranty periods and our team will address them promptly.
Progress payments are structured according to the Home Building Act 1989 (NSW) and typically include:
| Stage | Maximum Payment |
|---|---|
| Deposit (on signing contract) | 10% or $20,000 (whichever is less) |
| Base/Slab Stage | As per contract schedule |
| Frame Stage | As per contract schedule |
| Lock-up Stage | As per contract schedule |
| Fixing Stage | As per contract schedule |
| Final/Completion | Balance on completion |
The content on this website is provided "as is" and "as available". To the fullest extent permitted by law, Dream Luxury Homes disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
All prices displayed on this website are indicative only and subject to:
Final pricing will be confirmed in your formal quotation and Building Contract.
Images, photographs, and artist impressions on this website are for illustrative purposes only and may include:
Colours displayed may vary from actual products due to screen settings and printing limitations.
This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of information on external websites.
We reserve the right to amend the content of this website at any time, including plans, price lists, specifications, materials, suppliers, and information, without notice.
At Dream Luxury Homes, we are committed to providing excellent customer service. If you have a complaint or concern, we want to hear from you so we can resolve the issue promptly and fairly.
Step 1: Contact us directly
Email: dreamluxuryhomesau@gmail.com
Phone: 0430 488 851
Please provide your name, contact details, contract/job number (if applicable), and a clear description of your complaint.
Step 2: Internal Review
We will acknowledge your complaint within 2 business days and aim to provide a resolution within 14 business days. Complex matters may require additional time.
Step 3: External Resolution
If you are not satisfied with our response, you may contact:
For building-related disputes, NSW Fair Trading and NCAT have jurisdiction to hear claims relating to:
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
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